Say Sup! ✌️
Got a question, idea, or just wanna vibe with us? We're here, all ears, and totally into making Supskin even better with your input. Drop your details and message below, and let’s keep this conversation glowing!
Your info's safe with us—we promise!
FAQ
Below are some of are common questions:
Once your order is placed, you'll receive an immediate confirmation via email and SMS, keeping you informed every step of the way.
Yes, as long as your order hasn’t shipped. Reach out to us via email or phone with your order details. If your package is already on its way, we'll do our best to coordinate with the shipping provider.
Currently, we ship only within India, but we're actively preparing to launch in select international markets very soon. Stay tuned!
We typically ship within 24 hours, and orders usually arrive within 2-4 working days, depending on your location in India.
We accept major electronic payment methods, including Visa, MasterCard, Amex, Diners, UPI, and digital wallets. We currently do not offer COD to keep our prices competitive and pass savings onto you.
Yes, you can cancel or modify your order if it hasn't been shipped yet. Contact us quickly, and we'll assist you promptly.
Please inform us immediately if a product arrives damaged, and we’ll swiftly resolve the issue based on your specific situation.
At Supskin, we merge skincare with community engagement, providing transparency, collaboration, and real-time feedback between our customers and us. Our innovative rewards and governance structure ensures everyone benefits, creating richer experiences and superior products.
Simply shop through our upcoming Supverse app to unlock badges, which grant you exclusive access to community rewards and governance rights.
Our rewards include personalized freebies, exclusive access to new products, special discounts, and future perks revealed as the community evolves.
We use data-driven insights to create engaging experiences where your participation directly shapes our products and brand direction. Each purchase and interaction unlocks new levels of involvement and rewards.
Download the Supverse app, shop your favorite products, and unlock badges. Collecting badges automatically qualifies you for governance perks and special community-driven rewards.
No. Supskin does not sell NFTs or blockchain assets. Our blockchain usage strictly ensures transparent, authentic community interactions and rewards.
We partner with SKALE to utilize their gasless blockchain ecosystem, ensuring seamless, transparent, and rewarding experiences for our community.
Governance NFTs are earned by unlocking badges through the Supverse app, providing you with unique community participation rights. Utility NFTs will reward your shopping behavior, with more details to follow soon.
No, currently all blockchain assets remain with Supskin and our parent companies, FMCG DAO LLC and Direct4Consumer INC. These collectibles hold no financial value and are non-transferable.
No third parties are authorized to sell our NFTs or collectibles. Any future changes will be transparently communicated and voted upon by our community.
Absolutely! Our products are ethically sourced, cruelty-free, and comply with all Indian manufacturing standards. Most are vegan-friendly, clearly labeled when exceptions occur.
Sustainability is central to Supskin's mission. We actively pursue environmentally conscious practices and will share ongoing initiatives once governance participation begins.
Supskin is the flagship brand from Direct4Consumer Inc. (D4C), a US-based entity with operations in India through Trill Brands LLP. Expect many innovative, community-centric brands under the D4C umbrella soon.
Yes, Supskin is just the beginning. More community-driven brands across various sectors will soon join the D4C family.
Being community-centric means continuously collaborating with our customers to evolve our products. We believe perfection comes from daily improvement and genuine customer engagement.
Follow us on Instagram for updates and announcements, or reach out directly through our Contact page anytime.
Absolutely! Generation 1 is only the start. We will continuously launch new products and community-driven experiences to enrich your Supskin journey.
Stay tuned for details! We'll announce sign-up instructions very soon.
The Supskin app will feature gamified shopping experiences, interactive community participation, leaderboards, and numerous exclusive benefits.
Nope! We've designed the Supskin experience so anyone can easily enjoy blockchain-based benefits without technical knowledge.
Just contact us through email or share your details via our Contact page, and our support team will quickly assist you.